How connected tech is changing the way we travel

Travel is evolving thanks to new and more sophisticated technologies. These breakthroughs make it easier to travel and stay connected during that journey. With lower prices, streamlined travel experiences, more convenience for travelers and increased productivity, everyone with travel plans has something to enjoy.

But how exactly did we get here, and where does the world of connected travel technology go from here?

technology and travel

Whether you’re traveling to another country for business or for a wedding, it pays to know the most connected technology for the experience.

Certain travel companies and related institutions are incorporating more technology into their products and services. That way, you can take advantage of these opportunities to save money, save time, and ultimately have a better overall experience. Some technologies allow you to make your journey more comfortable and convenient, even if you are just a passenger on an airplane or bus.

What types of technologies are changing the way we travel?

bookings and information

If you grew up before the 2000s, chances are you had at least one experience with a real travel agent. Your travel agent was a person whose entire job was to help you book travel accommodation.

Nowadays, the role of the travel agency is practically obsolete. Instead, you can find information and book travel arrangements online in minutes.

While this technology isn’t necessarily new, it nearly collapsed a sub-industry — and it changed the way we think about travel.

Chatbots and Customer Service

Having trouble completing your ticket purchases? Or are you not sure what to do next? Don’t worry – someone can help you.

But that “someone” is likely an automated chatbot. Love it or hate it, most travel companies have integrated sophisticated chatbots into their customer service strategy, allowing them to serve more people in less time while minimizing costs and keeping human staff to a minimum.

This trend is likely to continue as more forms of automated customer service are in the works.

better internet

Satellite internet has made some incredible leaps forward in recent years. As a traveler, this gives you a great advantage: better WiFi during the flight.

Airplane WiFi relies on satellite internet to keep travelers connected. If you’re willing to pay the extra price, you can enjoy a much faster and more reliable streaming connection when you travel.

sterilization and sanitation

The COVID-19 pandemic hasn’t been good for the travel business, but it has led to some interesting technological breakthroughs. As a result, airlines, cruise lines and other travel companies are investing more proactively in connected sterilization and hygiene technologies.

For example, certain types of UV light that kill airborne microorganisms are now found in many places. It gives customers a better sense of security and security. It also reduces the spread of infectious diseases and improves health outcomes.

Remote and Hybrid Workplaces

Connected technology isn’t always a good thing for the travel industry.

For example, better technology has enabled us to create more remote and hybrid workplaces where people don’t need to be in physical locations to interact with one another. When your business can handle almost anything in the form of video calls and conference calls, the need for travel decreases.

As a result, overall business travel has declined and travel companies are looking for ways to encourage business people to travel again.

Data Analysis and AI

Big data is of enormous importance for the travel industry. Today, large travel companies can understand the dynamics of each customer they win, study their travel patterns, understand their demographics, and even predict what each customer will do next.

As a result, marketing and advertising have become more personalized, recommendations have become more specific, and organizations have uncovered powerful insights that have led to significant internal change.

Predicting the future of travel and connected technology

What does the future hold for connected tech in the travel industry? It’s hard to predict the future, but here’s what we can imagine:

More automation.

Automation is one of the most powerful technologies companies should consider. Once integrated, it has the ability to do the work of many different people, saving significant money while increasing consistency and efficiency.

Not all automation technologies are perfect, and some people still prefer the experience of speaking to another human when making travel arrangements or during the trip itself. However, automation is mostly a net good. The main limiting factor for automation is its level of sophistication; Currently, it’s only worth automating some tasks.

For others, the task complexity is too great for automation to reasonably handle. In the near future, automation will only get better, which means we will see more forms of automation embedded into our travel experiences from start to finish.

More ML and AI.

Machine learning and artificial intelligence are technologies with similar purposes and are widely used to help businesses and individuals achieve better outcomes. These technologies are becoming more sophisticated, with a wider range of capabilities and more sheer power.

As long as this progress trend continues, we will likely see machine learning and artificial intelligence being used in more applications. As a result, consumers receive more specific recommendations and travel company issues become much easier to resolve.

Individualized experiences.

In many different industries, companies optimize their products and services. They do this to provide more customized experiences for those who buy from them.

In the travel industry, this could come in the form of more personalized recommendations, more customizable experiences, and better, personalized customer service. As long as companies can collect sufficient data to better understand their customers on an individual level, better technology will do so.

Greater cost efficiency.

Most travel companies try to be as profitable as possible. This means increasing cost efficiency through the use of new technologies.

There are endless possible uses for technology in this area, from more efficient means of propelling vehicles to AI-generated recommendations on how to make the most of a given physical space.

In any case, travel companies are likely to become leaner and more efficient, leading to both higher profits and lower costs for consumers.

Industry resilience and flexibility.

The COVID-19 pandemic has been a major wake-up call for travel companies, particularly airlines. This Black Swan event disrupted the industry for more than a year, causing catastrophic losses and significant logistical problems.

To prevent disruption of this magnitude in the future, more travel companies will invest in technology that will allow the industry to become more resilient and flexible in the face of unpredictable developments.

Instant updates.

Ever wanted more real-time updates on your travel plans? We’ll likely see a push for this in the near future.

With the right connected technology, users can log in to receive real-time updates at every step of the travel process. This often ranges from security check queue notifications to warnings of potential delays.

New business models.

Thanks to new technologies, completely new business models could also emerge.

Consider how disruptive the carpooling model was when Uber first landed; People were so used to taxis that they had trouble imagining a better way to travel around a city reliably. It is only a matter of time before a new, truly disruptive business model emerges that will change the way we travel.

One thing is for sure. The travel industry will not stay the same for long. Connected technology is already having a significant impact on how we travel and think about travel. As technology continues to get better and more advanced, these changes will only intensify.

Featured Image: Haley Black; Thanks very much!

Deanna Ritchie

Editor-in-Chief at ReadWrite

Deanna is the senior editor at ReadWrite. She previously worked as Editor-in-Chief for Startup Grind and has over 20 years of content management and content development experience.

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