The Commission of the European Union has reminded all passengers of their travel rights in view of the numerous flight delays and cancellations recently.
Noting that all people traveling in the EU have certain passenger rights that must be respected, the commission advised anyone going on holiday soon to download the Your Passenger Rights app, reports SchengenVisaInfo.com.
Your Europe, an official website of the European Union, states that EU air passenger rights apply in the cases listed below:
- When a flight is within the EU and is operated by an EU or non-EU airline
- When a flight enters the EU from a third country and is operated by an EU airline
- When a flight departs from the EU to a non-EU country and is operated by an EU or non-EU airline
- If passengers have not already received benefits for flight-related problems under the relevant law of a non-EU country for this journey
According to Your Europe, passengers have the right to choose between a refund, rebooking or a return flight if their flight is cancelled. In addition, passengers whose flight has been canceled are entitled to assistance at the airport.
Passengers who were informed of the cancellation less than 14 days before the scheduled departure date are entitled to compensation.
However, compensation is not due if the carrier can prove that the cancellation of the flight was caused by extraordinary circumstances that could not have been avoided even if all necessary measures had been taken.
“The air carrier should provide such evidence to the relevant national enforcement body as well as to the passengers concerned, in accordance with national rules on access to documents.” Your Europe notes.
If a flight is delayed at departure, passengers are entitled to assistance, reimbursement and repatriation depending on the length of the delay and flight route. Passengers who arrive at their destination more than three hours late are entitled to compensation unless the delay was due to extraordinary circumstances.
Passengers who are denied boarding and those whose flight has been overbooked also enjoy travel rights. These groups of passengers are entitled to compensation, the right to choose between a refund, rerouting or rebooking at a later date, and assistance.
Your Europe stressed that those whose flight was upgraded or downgraded, those who missed their connecting flight due to a delay, and those whose luggage was lost, damaged or delayed are also entitled to reimbursement and compensation.
>> The ultimate guide to claiming compensation for a flight delay or cancellation